Terms of Service

Terms of Service

Last updated: March 2026

These Terms of Service govern your use of the Lumara website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.

Overview

This website is operated by Lumara. Throughout the site, the terms "we", "us" and "our" refer to Lumara. By visiting our site and purchasing from us, you engage in our service and agree to be bound by the following Terms of Service.

If you do not agree to these Terms, you should not access the website or use any services.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your jurisdiction or that you have given consent for a minor dependent to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the service.

Product Information

We make every effort to ensure that product descriptions, images, and information displayed on our website are accurate. However, we do not guarantee that all information is always complete, current, or error free.

Lumara reserves the right to modify product details, pricing, and availability at any time without prior notice.

Orders and Payments

By placing an order through our website, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method provided

  • Lumara reserves the right to refuse or cancel any order at our discretion

In the event that an order is cancelled after payment, a full refund will be issued.

Shipping

Orders are processed and delivered according to our Shipping Policy. Delivery timeframes are estimates and may vary depending on courier services and location.

Lumara is not responsible for delays caused by courier companies, incorrect addresses, or circumstances beyond our control.

Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy. Please review that policy for detailed information on eligibility and the return process.

Intellectual Property

All content on this website, including logos, images, product descriptions, designs, and text, is the property of Lumara and is protected by intellectual property laws.

You may not reproduce, distribute, copy, or exploit any part of this website without written permission from Lumara.

Limitation of Liability

Lumara shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

Our products are intended for personal skincare use and results may vary between individuals.

Changes to Terms

Lumara reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on this page.

Your continued use of the website constitutes acceptance of those changes.

Contact Information

For questions about these Terms of Service, please contact us at:

support@lumarawellnes.co.za